Returns & Exchanges

At 3DKitbash, we want you to be completely satisfied with your purchase. If your physical items or digital assets don't meet your expectations, you can return them within 30 days for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all components are included, and clearly mark the RMA number on the outside of the box.

3

Ship the Item

Send your package to our distribution center using a trackable shipping method to ensure safe delivery and processing.

4

Quality Inspection & Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing